What happens if some addresses are incomplete or incorrect?

We flag them within the 48-hour validation window and return a list for you to correct. Campaigns with 200+ recipients typically have 3-8% address exceptions; we handle this cleanly at intake, never at dispatch.

How much client time does a 300-box campaign actually cost?

Roughly 90 minutes of client time total: 30 min intake meeting and brief, 30 min reviewing address validation exceptions, 30 min post-campaign review. The rest is handled end-to-end by our team.

Moment 07 · Operations

The multi-country campaign without headaches.

Q: How many boxes can a single campaign handle?

Single-campaign volumes from 50 to 2,000+ boxes are typical. Above 500, we plan production in two-week batches to maintain freshness; above 1,500, we split dispatch across 2-3 consecutive weeks to avoid carrier bottlenecks.

Q: How do I submit the recipient list?

A single spreadsheet (Excel or CSV) with one row per recipient: full name, complete address in local format, country, phone where available, preferred delivery date window, and any per-recipient notes (dietary, VIP, etc.). We validate all addresses within 48 hours of receipt.

Q: Is there one invoice or one per country?

One consolidated invoice from our Spanish entity (TENAS PARTNERS SL) in EUR. No per-country VAT complications since shipments are intra-community. Your finance team sees a single supplier, not fifteen.

Three hundred boxes. Fifteen countries. One brief. Individual tracking per recipient. One consolidated invoice. For European HR and Ops teams who have tried the alternative.

You are running a Christmas campaign for 300 employees across 15 EU countries. You have two options.

Option one: source locally in each market. That is 15 suppliers, 15 invoicing currencies, 15 compliance checks, 15 different boxes your team has never tasted. Ops disappears for three weeks.

Option two: one brief, one supplier, 300 boxes, individual tracking, consolidated invoice. You spend 90 minutes of your time over six weeks. The boxes arrive. You approve one invoice. Done.

Why multi-country campaigns usually fail

The predictable failure modes of a distributed gifting campaign are consistent across European companies: local sourcing proliferates suppliers beyond Ops's capacity to manage; address data quality collapses because HR systems were never built to export gifting-ready addresses; carrier exceptions in 5-8% of shipments consume disproportionate post-campaign time; and the invoicing complexity (multi-currency, multi-VAT, multi-entity) creates downstream accounting work that nobody costed into the original budget.

The result: a campaign that was supposed to make employees feel cared for ends up as a six-week Ops headache, delivered late to a third of recipients.

The consolidation playbook

Single supplier, single country of origin. Everything ships from Spain. No per-country sourcing, no inventory management on your side.
Single brief. One conversation defines box tier, branding level, volume and timeline. No per-market customisation unless explicitly required.
Single spreadsheet for addresses. Your HRIS or CRM exports to CSV; we validate within 48 hours; we flag exceptions back to you as a single list.
Individual tracking per recipient. Each box gets a tracking code linked to the recipient's name in our system. We handle delivery notifications direct to each person, so you are not flooded with 300 email forwards.
Consolidated invoice. One invoice from TENAS PARTNERS SL in EUR. No per-country VAT gymnastics since shipments are intra-community.

The operational calendar (Christmas-scale campaign)

Week -10: intake meeting, box tier and branding confirmed, production slot locked.
Week -8: address list submitted and validated. Exceptions returned for correction within 48h.
Week -6: final branding artwork approved (if custom sleeve or box).
Week -4: production begins.
Week -3 to -2: campaign dispatched, individual tracking live per recipient.
Week -1: most deliveries complete. Exception list (lost boxes, wrong address) handled.
Week 0 (target arrival): campaign complete. Post-campaign review scheduled.

For non-Christmas campaigns the timeline can compress to 4-5 weeks for volumes under 500 boxes.

What counts as a multi-country campaign

Typical triggers:

Year-end / Christmas employee gifts for a pan-European team.
Strategic client Christmas campaign to 100-300 contacts across the EU.
Conference or trade show prep sending pre-meeting gifts to prospects ahead of a European roadshow.
Acquisition closing gifts when your company has just acquired a European business and wants to welcome 150+ new employees uniformly.
Anniversary rollouts if your headcount is large enough that monthly anniversary batches involve 5+ countries.

What this costs in client time, honestly

A 300-box campaign across 15 countries typically requires:

30 minutes: initial brief and kickoff call.
30 minutes: reviewing address validation exceptions (typically 3-8% of recipients).
15 minutes: branding artwork sign-off.
15 minutes: post-campaign review and exception handling.

Total: roughly 90 minutes of your team's time, spread over 6-10 weeks. Everything else — production, carriers, tracking, per-recipient notifications, accounting — is handled by us.

Plan your multi-country campaign.

Tell us the volume, destination countries, preferred arrival window and branding level. We confirm the complete plan, proposal and calendar within 24 working hours.

Plan the campaign →

Frequently asked questions

How many boxes can a single campaign handle?

50 to 2,000+. Above 500, two-week batches for freshness. Above 1,500, 2-3 consecutive weeks of dispatch to avoid carrier bottlenecks.

How do I submit the recipient list?

Single spreadsheet (Excel or CSV): name, full local-format address, country, phone, delivery window, per-recipient notes. Validated within 48 hours.

What happens with incomplete addresses?

Flagged at intake (within 48h), returned to you as a single exception list for correction. Typical 200+ recipient campaigns: 3-8% exceptions.

How much client time does a 300-box campaign cost?

Roughly 90 minutes total over 6-10 weeks. Intake, address validation review, artwork sign-off, post-campaign review.

Is there one invoice or one per country?

One consolidated invoice from TENAS PARTNERS SL in EUR. No per-country VAT since shipments are intra-community.